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感謝の創業祭｜最大6,000円OFF＆豪華特典！

✅ サイズ違いも安心｜30日間交換・返品OK👈

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配送・送料について

■配送について

佐川急便あるいはヤマト運輸にて、お届けします。

商品のお届けには、通常7～30日ほどお時間をいただいております。

・在庫のある商品：ご注文の受付後、7営業日以内に発送いたします。
・配送所要日数：一部の商品は上海から発送されるため、お届けまでに7～30日ほどお時間をいただきます。

■送料について

通常送料無料です。ただし、沖縄、北海道、鹿児島への配送は送料1,990円かかります。

■ご注意点：

※天候や交通事情等で遅延する場合がございますので、予めご了承ください。

※ご注文後1時間以内であれば、出荷されていない場合に限り、カスタマーサービスへご連絡いただくことでキャンセルが可能です（出荷後のキャンセルは不可）。

※ご住所不明や長期不在などで商品をお届けできない場合、商品は当社に返送されます。

※オンライン決済のキャンセルには手数料が発生することがありますので、予めご了承ください（詳細はカスタマーサービスまでお問い合わせください）。

※商品の発送準備が整いましたら、出荷完了メールにてお知らせいたします。皆様のご理解とご協力をお願いいたします。

About Delivery

We use Sagawa Express or Yamato Transport for our deliveries.

Delivery typically takes 7 to 30 days.

・In-stock items: We ship within 7 business days after receiving your order.
・Delivery timeframe: Some items are shipped from Shanghai, so please allow 7 to 30 days for delivery.

Shipping Fees

Shipping is generally free of charge. However, deliveries to Okinawa, Hokkaido, and Kagoshima will incur a shipping fee of 1,990 JPY.

Important Notes

Delays may occur due to weather or traffic conditions. Thank you for your understanding.
Orders can be canceled by contacting customer service within 1 hour post-order placement, provided the item has not yet been shipped (orders cannot be canceled once shipped).
If delivery is unsuccessful due to unknown addresses or prolonged absence, items will be returned to us.
Online payment cancellations may incur handling fees; please contact customer service for details.
You will receive a shipping confirmation email once your order is ready for shipment. Thank you for your understanding and cooperation.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

お問い合わせ

■ビジネス提携・大口注文
official@kenpogen.com
※団体・個人様の大口発注を承ります。

■カスタマーサポート
service@kenpogen.com
※受付：月〜土 9:00-18:00

■LINE：@707yigin
※お急ぎの方はLINEからご連絡ください。

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